Playing at aq11 is about more than winning — it's about a healthy, enjoyable experience. We believe Responsible Gaming isn't just a policy; it's our commitment to every user.
Online betting and gaming are a popular form of entertainment for many. But when it spirals out of control, it can cause serious harm to your personal, family, and financial life. aq11 always wants your gaming to be a source of enjoyment, not a burden.
Responsible Gaming means setting your own budget and time limits, accepting wins and losses as part of the game, and never placing bets under pressure.
At aq11, we offer a range of tools and features to help you maintain healthy gaming habits. If you ever feel like it's getting too much, talk to us — we're here to help.
Please Note: Betting and gaming are for entertainment only. Chasing losses by placing more bets is a sign of a problem.
We verify the age of all users and restrict access for anyone under 18.
Deposit limits, time limits, and self-exclusion are available free of charge to all members.
Our support team is available around the clock to help players in distress.
If risky gaming behaviour is detected, we will proactively reach out to you.
We never promote irresponsible gaming in any of our ads or promotional materials.
Accounts are suspended within 24 hours of a self-exclusion request being received.
Aq11 provides these tools to help you stay in control of your gaming.
Set your own daily, weekly, or monthly deposit cap. Once a limit is set, it cannot be increased for 24 hours — but it can be lowered immediately.
Set a limit on how long you play in a single session. Once your time is up, the platform will automatically alert you and encourage you to take a break.
Take a break for any duration from 1 day up to 6 weeks. During this time, logging into your account or placing bets will be completely disabled.
Use the self-exclusion feature to pause or permanently stop your gaming activity. You can choose a self-exclusion period ranging from 6 months to 5 years.
Set your own cap on how much you're willing to lose within a given period. Once you hit that limit, betting will stop automatically.
A pop-up will appear at regular intervals to remind you how long you've been playing and how much you've spent in total. It's designed to keep you grounded in reality.
Activate your preferred protection in just a few steps from your Account Settings.
Log in to aq11 with your username and password, then click the profile icon in the top right corner.
From the Account Settings menu, select the "Responsible Gaming" option.
Deposit limit, time limit, loss limit, or self-exclusion — choose what you need and set your amount or duration.
Confirm your decision. The limit will take effect immediately and a confirmation will be sent to your email.
Direct Support: If you can't find it in Settings, contact us directly at support@aq11.bet— we'll get back to you within 24 hours.
Here's a quick overview of how each tool works.
Decide the maximum amount you can deposit within a set period. Lowering the limit is instant; increasing it takes effect after 7 days.
Set a maximum stake per bet to reduce the risk of large losses.
Take a break for 1 day, 1 week, or 1 month. Promotional emails will also be paused for the duration.
If you feel you need a complete break, choose permanent self-exclusion. This decision remains in effect for up to 5 years.
Problem gaming doesn't always start suddenly. It can creep up gradually and become a habit. If you notice any of the signs below, take them seriously.
Answer the questions below honestly. If you answer "Yes" to three or more, consider reaching out for support.
Have you bet beyond your budget in the past month?
Have family or friends expressed concern about your gaming?
Do you find yourself unable to stop playing even when you want to?
Are you chasing losses by betting more after a losing streak?
Is gaming affecting your sleep, eating, or work?
Have you ever borrowed money or taken a loan to fund your betting?
Get Help: If three or more of your answers are "Yes", reach out today at support@aq11.betto get in touch or activate self-exclusion.
Follow these simple guidelines for responsible gaming on aq11.
Before you start, decide how much you can afford to spend. Once you hit that limit, stop.
Treat betting as entertainment, not a source of income. A win is a bonus; a loss is a lesson.
Take at least a 10-minute break every hour. Get up, walk around, have some water, and rest your eyes.
Betting when you're tired or emotional increases the risk of making poor decisions.
Answers to frequently asked questions about Responsible Gaming.