Summary: aq11 takes your privacy seriously. This policy explains what information we collect, why we collect it, and how we keep it secure. By using our platform, you agree to this Privacy Policy.
Introduction
Aq11 (referred to as "we", "us", or "aq11") is an online betting and gaming platform. This Privacy Policy explains what information we collect when you use our website or app, and how we handle it.
We believe transparency is the foundation of trust. That's why this policy is written in clear, plain language — so you can understand everything without any confusion. Our support team is always available for any questions you may have.
This privacy policy is from our Terms & Conditions' Complementary and applicable together.
What Information We Collect
Aq11 collects two types of information — data you provide directly and data collected automatically.
Information provided directly
Information you provide during registration, transactions, or when contacting support:
| Data Type | When It Is Collected | Why It's Needed |
|---|---|---|
| Full name | At Registration | Account Identity Verification |
| Date of birth | At Registration | Age Verification (18+) |
| Mobile number | Registration & Transactions | OTP Verification & Communication |
| Email address | At Registration | Account Verification |
| National ID Number | During KYC Verification | Identity & Age Verification |
| Payment Information | On Deposits/Withdrawals | Processing Transactions |
Automatically Collected Information
When you use aq11, certain information is collected automatically:
- IP address & device information (model, operating system)
- Browser type & language settings
- Activity logs on the platform (login times, betting history)
- Cookies & Session Data
- Referral source (which page you came from)
Please note: We never store your full payment card number or CVV on our servers. Once a transaction is complete, that information is no longer retained by us.
How We Use Your Information
Aq11 uses collected data only for specific, legitimate purposes. Details are outlined below:
Service Delivery & Improvement
- Creating and managing your account and keeping it secure.
- Processing deposits, withdrawals, and transactions.
- Keeping betting and gaming services running.
- Providing customer support.
Legal Compliance
- Age verification (18+) confirmation.
- Complying with Anti-Money Laundering (AML) policies.
- Completing the KYC (Know Your Customer) process.
- Submitting required reports to regulatory authorities.
Platform Improvement & Analytics
- Analyzing data to improve the user experience.
- Identifying and resolving technical issues.
- Planning and testing new features.
Communications & Marketing
- Sending important updates, security alerts, and transaction notifications.
- Sharing promotional offers and bonus information with your consent.
- Sending responsible gaming messages.
Marketing communications: You can unsubscribe from promotional emails or SMS at any time. However, transactional and security-related messages cannot be disabled, as they are an essential part of the service.
Cookie Policy
Aq11 uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on our platform.
Types of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Login sessions, security, and core functionality | Until the session ends |
| Functional Cookies | Remembering language preferences and settings | Up to 1 Year |
| Analytics Cookies | Usage statistics and page visit tracking | Up to 2 years |
| Marketing Cookies | Showing relevant offers (with your consent) | Up to 90 Days |
Cookie Controls
You can disable cookies through your browser settings. Keep in mind that disabling essential cookies may affect core platform functionality, such as staying logged in or completing transactions.
Data Security Measures
Aq11 uses industry-standard technology and processes to protect your data. The core pillars of our security framework are:
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Two-Factor Authentication (2FA): Additional OTP verification when accessing your account.
- Data Segmentation: Sensitive data is stored in a separate encrypted database.
- Regular Security Audits: Regular penetration testing conducted by independent experts.
- Restricted Access: Only authorized personnel can access data on a need-to-know basis.
- Data Backup: Regular backups are stored securely at an offsite location.
Your Responsibilities: We keep our systems secure, but keeping your password and login credentials confidential is your responsibility. If you notice any suspicious activity, please notify us immediately.
Your Rights
As an aq11 user, you have important rights over your own data:
Right of Access
You may request a copy of the information we hold about you. We will respond within 30 days.
Right to Rectification
If any of your information is incorrect, you can request a correction. Some details can also be updated directly from your account settings.
Right to Erasure
You can request deletion of your data after closing your account, though certain information may need to be retained due to legal obligations.
Data Portability
You have the right to receive a copy of your data in a machine-readable format.
Right to Object to Processing
You can object to your data being used for marketing purposes and withdraw your consent at any time.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your data be temporarily paused.
To exercise these rights support@aq11.betor email us at
Data Retention Period
Aq11 does not retain data longer than necessary. General guidelines:
- Active Account Data: For as long as the account remains active.
- Transaction Records: Up to 5 years, as required by legal obligations.
- KYC documents: Up to 5 years after account closure.
- Marketing Data: Deleted within 30 days of consent withdrawal.
- Log Files: Up to 1 year.
Protection of Children & Minors
Aq11 is intended strictly for users aged 18 and above. We do not knowingly collect information from minors. Age verification is mandatory at registration.
If we become aware that a minor's information has been collected, the account will be immediately closed and all associated data will be deleted.
For Parents: If you suspect your child is using aq11, please support@aq11.betto reach us. We'll act promptly.
Changes to the Privacy Policy
Aq11 may update this Privacy Policy when necessary. For significant changes, we will:
- We will notify you in advance via your registered email.
- We will display a notice on the platform.
- We will update the "Last Updated" date at the top of the page.
Continued use of the platform after any changes will be considered acceptance of the updated policy.
Contact Us
For any questions, complaints, or data-related requests regarding our privacy policy, please get in touch with us:
- Email: support@aq11.bet
- Subject Line: Write "Privacy Request" in the subject line for a faster response.
- Response time: Within 24 hours on business days.