AQ11 FAQ — Frequently Asked Questions

To create an account on AQ11, you need an active mobile number or email address and a strong password. Fill in your name, date of birth, and preferred currency on the registration form. The whole process takes just 2 minutes. Applicants must be 18 years of age or older.

No. Under AQ11's policy, each person may only operate a single account. Creating multiple accounts may result in all accounts being suspended and any funds forfeited. Play fair and responsible — one account is all you need.

KYC verification is required to make withdrawals. Simply upload a clear photo of your National ID or passport to complete the process. Verification is usually completed within 24 hours. Without KYC, transaction limits may apply to smaller amounts.

On the login page, click the "Forgot Password?" link. Enter your registered email or mobile number and a reset link or OTP will be sent to you. Use the OTP to set a new password. The entire process is completed within 5 minutes.

If your account has been suspended, email support@aq11.bet or reach out via live chat. The support team will explain the reason and guide you through the resolution process. In most cases, completing KYC verification is all it takes to reactivate your account.

AQ11 supports deposits through all major mobile banking services in Bangladesh, including bKash, Nagad, Rocket, and Upay. Bank transfers and crypto payments are also accepted. All methods are secure and fast.

The minimum deposit on AQ11 is just ৳300 BDT. This has been set with Bangladeshi users in mind, so players on a smaller budget can get started with ease.

Mobile banking deposits via bKash, Nagad, or Rocket are typically reflected in your balance within 5 minutes. Bank transfers may take 1–2 hours. If more than 30 minutes have passed, contact support with your transaction reference number.

AQ11 does not charge any deposit fees. However, your mobile banking provider or bank may apply a small service charge — this is determined by the respective payment provider.

Withdrawal requests are typically processed within 15 minutes to 24 hours. KYC-verified accounts receive the fastest service. Slight delays may occur during peak hours.

The minimum withdrawal amount on AQ11 is ৳500. Daily withdrawal limits depend on your account level and verification status. Visit the Transactions page for more details.

The reason for a rejection is usually communicated by email. Common causes include incomplete KYC, an incorrect account number, or unmet bonus wagering requirements. Resolve the issue and resubmit your request, or contact support for assistance.

AQ11 offers betting on more than 20 sports, including cricket, football, tennis, badminton, and kabaddi. Bangladesh national cricket team matches feature the widest range of odds and market options.

Yes, AQ11 offers live betting. Odds update in real time during matches, and you can place a bet at any moment. Live scores and statistics are also available on the same page.

Bets generally cannot be cancelled once placed. However, certain markets support a Cash Out feature, which lets you settle your bet — partially or in full — before the match ends.

If a match is cancelled or abandoned, AQ11 generally refunds the full stake. Specific rules may apply to certain markets. Visit the Terms & Conditions page for more details.

New members receive an attractive welcome bonus on their first deposit. The bonus amount and terms may change from time to time. Visit the promotions page for the latest offers.

Each bonus comes with its own wagering requirements. Typically, the bonus amount must be wagered a specified number of times before a withdrawal can be made. Check the terms listed alongside each promotion and read them carefully.

Voucher codes are distributed through AQ11's official channels, promotional emails, or special events. Go to the voucher page, enter your code, and click "Apply" — the benefit will be added instantly.

AQ11 offers slots, Live Casino games (baccarat, roulette, blackjack), fishing games, and virtual sports. All games are sourced from licensed providers, ensuring completely fair outcomes.

If you get disconnected, your game round is typically saved on the server. Once you reconnect, you can continue from where you left off. In the rare event of an issue, the support team can verify the round data and provide a resolution.

The AQ11 app is available directly from the website's App Page Available for download for both Android and iOS. Avoid downloading from any third-party sites.

To install the app on Android, you need to enable "Install from unknown sources" in your phone settings. Go to Settings > Security > Unknown Sources, then try installing again. If the issue persists, contact support.

Yes, the AQ11 website and app share the same account. Your balance and history remain consistent across both. You can switch between devices and pick up right where you left off.